Privacy Policy
Repose Remedial is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information we collect
We collect only information required to provide safe and effective massage therapy services, such as:
- Your name and contact details
- Date of birth
- Relevant medical history, injuries, and medications
- Treatment notes and session details
- Appointment and billing information
How we collect information
Information may be collected through:
- Online bookings via Cliniko
- Client intake forms
- Direct consultation (in person, phone, or email)
- Incident records where relevant to safety and care
Why we collect information
Your information is collected and used to:
- Provide massage therapy services and tailor treatment plans
- Communicate about appointments and care
- Maintain accurate clinical records
- Process payments and manage bookings
- Meet legal, safety, and professional obligations
We do not sell or trade your personal information.
When we may disclose information
We only disclose information where it is lawful and necessary, such as:
- With your written consent (for example, to another healthcare provider)
- Where required or authorised by law
- To emergency services if there is a serious risk to health or safety
- To insurers where required for legitimate claims or legal compliance
How we store and protect your information
Client records are stored securely using appropriate safeguards. Access is restricted to authorised persons only. Electronic records are stored using secure practice systems (such as Cliniko). Where paper records are used, they are stored in locked facilities.
How long we keep records
Records are retained for the minimum period required for legal and professional obligations. As a general guide:
- Adult client records: at least 7 years from the last entry
- Records for minors: retained until the client turns 25 years of age
Your rights: access and correction
You may request access to your personal information or request correction of inaccurate information by contacting us using the details below. We will respond within a reasonable timeframe.
Privacy concerns and complaints
If you believe your privacy has been breached, please contact us so we can review and address your concern promptly. You may also contact the Office of the Australian Information Commissioner (OAIC) if required.
Contact
Email: reposeremedial@gmail.com
Updates to this policy
This policy is reviewed periodically and may be updated to reflect changes to legislation, professional standards, or clinic processes. The current version will always be available on our website.